May 23, 2018

An in-depth look at KeepTruckin’s excellent customer service

An in-depth look at KeepTruckin’s excellent customer service

Providing excellent customer service has always been a top priority for us. With over 200 support reps available 24/7/365 over phone, email, and chat, we are constantly helping drivers stay compliant, productive, and efficient.

Although the KeepTruckin ELD and the KeepTruckin Electronic Logbook App are incredibly easy to use, we still believe in providing exceptional support services in case our customers have any questions.

In this blog post, we take a more in-depth look at how KeepTruckin’s customer service works and what sets us apart from other ELD vendors.

We are available 24/7

As mentioned earlier, our customer support team is available 24/7 over phone, email, and chat. We are also very active on our social media channels, which we use to interact with our customers and respond to queries.

Support for multiple languages

At the moment, we support five different languages:

  • English
  • Spanish
  • French
  • Arabic
  • Punjabi

If you speak any of these five languages, you can contact our customer support team and instantly get connected with the right customer rep, who will be readily available to help you.

What makes KeepTruckin different

Here are some other stats that you would find interesting:

  • In the last seven days, we responded to 96% of emails within 20 minutes. When customers contact KeepTruckin support via email, we don’t wait for the usual “1-2 working days” to get back to them. We respond right away.
  • We successfully closed more than 75,000 cases last month with a satisfaction rating of 88%.
  • We also had a 94% phone pickup rate in the last seven days.

The trucking industry is still evolving with the introduction of new regulations and technological products. Therefore, a lot of drivers are going to need help. We believe it is our job to provide the best customer support and help drivers and fleet managers in any way we can.

Unfortunately, there are plenty of ELD providers who do not take customer support seriously. We recently conducted a survey and 64% respondents reported that they are dissatisfied with their current ELD provider’s customer service.

In comparison, 84% of KeepTruckin customers said that they are very happy with KeepTruckin’s customer service.

If you are unhappy with your current ELD solution and ELD provider’s customer support, you should switch to KeepTruckin.

We have recently launched the KeepTruckin Shifting Gears Program. Through this program, we are going to help owner-operators and fleets offset the cost of switching to KeepTruckin. We will provide you with a buyout offer that will help cover the costs of changing contracts.

Over 500,000 drivers and 40,000 fleets use KeepTruckin for their compliance, regulatory, and fleet management needs. If you wanted to try KeepTruckin, this is the perfect opportunity.

Get your buyout offer now.

If you have any questions about the KeepTruckin ELD or the KeepTruckin Shifting Gears Program, give us a call at 855-434-ELOG or send us an email at support@keeptruckin.com.

Our 24/7 customer support team is always available to help you.

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