February 11, 2016

KeepTruckin Tips: Streamline Communication with Drivers to Operate More Profitably

Streamline communication with the KeepTruckin app

Managing a team on the road is challenging, but improving fleet communication can help. Not only does streamline communication improves product delivery, it can decrease driver turnover and increase customer retention. In this piece, we review the benefits of improved communication, and how you can leverage KeepTruckin’s communication tools to give your fleet a competitive edge.

Benefits of Streamlined Communication

  • Less time spent calling drivers
    By avoiding avoiding check-call phone tag, you can ensure fewer distractions for your drivers and more time for you to expand your operations and broker your next load.
  • Quick access to real-time driver locations through GPS tracking
    Regular updates from drivers are important for fleet management because it allows for you to update customers about relevant information including delays and delivery times.
  • Documented communication
    When trying to stay organized, it’s important to have a record of communication and associated documents to save money and ensure responsibility on the part of drivers and fleet managers alike.
  • Time-stamped records to prevent fraudulent claims
    Time stamped communication ensures you always know when conversations took place, which can be helpful when coordinating disparate team members.

How to Streamline Communication with KeepTruckin?

  • Consolidate driver communication by using the Messaging feature
    Use the Messaging feature as your main method of communication so you can exchange relevant information like delivery changes, traffic updates, route alternatives and parking recommendations with your drivers. Consistent communication and regular updates not only improve driver-dispatcher relationships, but they eliminate problems that can arise from he-said she-said situations. To learn more about using the Messages feature, click here.
  • Use Location History to replay GPS breadcrumb trails
    Knowing where drivers and vehicles are at all times is critical for effective fleet management. With Location History, you can view all the current locations of all drivers on an interactive map, meaning you don’t have to call for delivery updates. To learn more about using Location History, click here.
  • Ask drivers to upload supporting paperwork to the Documents feature
    Sometimes it can be difficult to collect supporting documents. The Documents feature eliminates time delays and paperwork by making it easy for drivers to directly upload supporting documents, like a fuel receipt or bill of lading, right in the app. Once uploaded, you can easily access them from the dispatcher portal. To learn more about using Documents, click here.
(Visited 77 times, 1 visits today)
Request Demo