Carolina Logistic
Due to the size and complexity of their business, Carolina Logistic decided to be proactive about adopting ELDs. They initially went with the Transflo (a Geotab reseller) Hours of Service app. After a partial rollout, Carolina Logistics changed course.
Key Points
- Originally went with Transflo
- Switched to KeepTruckin for the driver experience and support
Carolina Logistic's challenge
"Transflo/Geotab looked great at first, but when rolling out the solution to our drivers, we had issues with the mobile application. The app had some kinks and since the mandate was approaching quickly, we felt that we needed to find a solution we were more confident in," said Operations Director Jacob Hoover. That prompted Carolina Logistic to re-evaluate their ELD options.
Back to the drawing board
When re-evaluating ELDs, Carolina Logistic was looking for an easy-to-use and reliable mobile application with excellent customer support.
When taking a closer look at the KeepTruckin ELD, it was clear that it delivered on both points.
The drivers loved it
According to Operations Director Jerry Litvinchuk, KeepTruckin has been a hit with his drivers:
Industry-leading support
Like many carriers, Carolina Logistic's business never stops. Jacob stressed the importance of customer service to their operations:
"Our trucks run as often at 1 am as they do at 1 PM. It's important that if a driver has an issue at 2 AM, it'll be addressed ASAP. 24/7 support that resolves issues quickly is critical," said Jacob
Carolina Logistic had a clever method to test the support quality offered by different ELD vendors:
"When we were re-evaluating ELDs, I called into a bunch of different vendors support lines and started asking tough questions. KeepTruckin's support was the easiest to reach and the most knowledgeable," said Jerry.
A Smooth Transition
When discussing the complexity of change in transportation, Jacob put it perfectly:
"If you manufacture furniture and want to overhaul the technology, you shut down for two weeks, train and implement, and restart production afterwards. You can raise the prices 10% for the next few weeks to subsidize the lost revenue.
In trucking, that isn't an option. We have to transition while moving full speed, implement all policies and procedures while the machine is running, and hope we don't get our finger chopped off. KeepTruckin was a good partner in helping us transition smoothly."
KeepTruckin in two sentences
When asked to describe their experience with KeepTruckin in two sentences, here's what Jacob and Jerry had to say:
"Working with KeepTruckin has been a pleasant experience and we would highly recommend them. They know what they're doing."
