Nybll

“[After this recent collision] if we were sued for personal injury it would’ve probably cost us half a million dollars, minimum. The sky’s the limit on personal injury.” -- Keven Thibeault, Owner of Nybll

Location
San Francisco, CA & Los Angeles
Fleet Size
15
Type
Food Services / Food Delivery

How field service company Nybll achieved positive ROI within months of using KeepTruckin

Key Points

  • The KeepTruckin Smart Dashcam provided driver exoneration after a collision.
  • The video footage potentially saved Nybll from a personal injury lawsuit that could have cost up to $500K.
  • Nybll switched from T-Mobile’s SyncUP FLEET because they don’t offer dash cams.
  • GPS tracking provides visibility into where the vehicles are at all times and helps monitor driver behavior.

Nybll is the leading health-centered food service that helps professionals and pro-athletes achieve peak performance. The company was founded in 2012 and has been disrupting the corporate meal service space, delivering world-class dining experiences in the stadium and at the office. They currently serve the San Francisco Bay Area and Los Angeles and have a fleet of 15 vans. Drivers in their vehicles are equipped with KeepTruckin’s Smart Dashcam to help keep drivers safe while on the busy Bay Area and L.A. roads.

Nybll owner Keven Thibeault wanted the highest level of safety for his drivers for their livelihood, as well as others on the road.

He installed KeepTruckin’s Smart Dashcam into his 15 food delivery vehicles, which operate in the San Francisco Bay Area and Los Angeles. In addition to safety, he wanted to easily track where his drivers were at all times since prompt arrivals are a crucial part of his business.

Keven had no idea just how timely his decision was. A few short weeks after the Smart Dashcams were installed, one of his vehicles was struck by a motorcyclist on Interstate 880—a notoriously busy highway outside of San Francisco, California.

Video proof that resulted in exoneration

While a Nybll driver was on his way to set up the meal service for a customer, a motorcyclist who was riding between the lanes, struck Nybll’s vehicle from behind. Although the roads were congested and Nybll’s driver was safely making a lane change at 37 miles an hour, according to Keven, “The motorcyclist was going at least 50 to 60 miles an hour. He bounced off two other vehicles and hit the pavement pretty hard.”

After the police arrived on the scene, Nybll’s driver told him about the dash cam footage.

There’s no doubt that video proof saved Nybll a tangible dollar amount, especially in the form of a personal injury lawsuit.

“A few months after we installed KeepTruckin’s Smart Dashcams, we were involved in a collision and if we were sued it would’ve probably cost us half a million dollars, minimum. But because we had video proof, we were exonerated.”

The impact of dashcam footage that you can’t put a price on

The benefits of having video footage go beyond dollar signs and lawsuits. Following the collision, Keven recalled that his driver was understandably shaken up.

“The driver, who is a stellar employee, had an enormous amount of stress and anxiety. However, he had the comfort of knowing that he wasn’t going to get fired because the incident was captured properly. His reputation and career with Nybll were unscathed because we have video footage. He wasn’t acting improperly and [it didn’t turn into] a he-said-she-said.”

As a leader in the company, Keven knows the importance of building a great culture with happy employees. He believes that equipping his vehicles with KeepTruckin’s Smart Dashcams gives his employees peace of mind, which results in happier, more satisfied employees.

“Our drivers are on the front lines and need the protection of video to know their job is safe and their behavior is properly recorded, even in the event of a tragedy or fender bender. We have these systems and technology in place that has [our employees] feeling really confident about their career with us.”

Since the incident, Keven proudly noted that the driver was promoted to an account executive.

Nybll’s partnership with KeepTruckin helps them stay ahead of the curve

Nybll’s culture thrives because of their commitment to creating a safe and happy environment for their employees. “When I think of corporate culture, it’s how we treat each other. It’s the environment, it’s food, it’s visibility into people’s performance,” Keven explained.

This vision extends to all aspects of Nybll’s business acumen, including partnerships. “KeepTruckin and its products absolutely support the culture I’m trying to build and I think we’re way ahead of the curve.”

The decision to switch to KeepTruckin: ‘The addition of video was well worth it.’

Nybll uses a variety of vehicles, from an economy-sized Kia Soul to roomier, high-top vans. Previously, Nybll used T-Mobile’s SyncUP FLEET for $10 per month, per vehicle. “It tracked driver behaviour, vehicle location, but doesn’t have integration with a video camera, at all.”

For this reason, Keven decided to make the jump to KeepTruckin’s Smart Dashcam. “The addition of video and [having] video in the cloud was a clutch thing for me. It was well worth it.”

GPS tracking ensures visibility and supports Nybll’s customer service

A crucial part of the food delivery business is knowing the accurate location of each driver and vehicle. GPS tracking allows managers to see where drivers are at all times, and in Nybll’s case, can alert clients when drivers are running late.

Knowing exactly when drivers will arrive is crucial to building a strong relationship with the customer.

“We use KeepTruckin to pinpoint where our vehicles are so we can track their route and see traffic. [Then] we can notify the client that there was an accident or car fire on the Bay Bridge so there will be a 20-minute delay.”

It’s an exciting time for the food industry. Keven noted that the industry as a whole is going through “massive upheaval and disruption, and it’s all about movement and delivery.” He knows he can continue to grow his business confidently with KeepTruckin.

See how KeepTruckin can help your business:

Disclaimer: This information is intended for informational purposes only and does not constitute, and should not be relied upon as, legal or other professional advice. You should not act or refrain from acting based on any materials presented or made available by KeepTruckin without first obtaining advice from a licensed attorney.

Start evaluating ELD compliance with KeepTruckin