The KeepTruckin Electronic Logbook App is the most popular e-log app on Google Play Store and Apple iTunes. When we looked into our database, we found that 26,570 drivers use the KeepTruckin App even though their fleets use another ELD solution.
When they find out, their fleet managers often contact us and ask why their drivers are using the KeepTruckin App without their permission.
We believe it offers an opportunity to fleet managers to see things from their drivers’ perspective and look into the possibility that their ELD solution may not be intuitive and driver friendly. Knowing the reasons why a driver is using a third-party e-log app may provide some valuable insights. So we put together a list of possible reasons why drivers keep using the KeepTruckin App.
Here are four reasons drivers may be using the KeepTruckin Electronic Logbook App without your permission.
1. Ease of Use
Commercial drivers used paper logs for most of their career. For many drivers, the sudden shift to ELDs and e-log mobile applications may not be the easiest one. This is why an app’s ease of use is extremely important for most drivers.
The KeepTruckin Electronic Logbook App is especially popular for its intuitiveness and driver friendliness. This is evident in our app store ratings of 4.8 with over 20,000 reviews.
Over 500,000 drivers love and use the KeepTruckin App because they find it easy-to-use, uncomplicated, and driver friendly. Here is what Jason Carr, a professional long-haul truck driver, says about KeepTruckin:
“Just keep on doing what y’all are doin’. You make it easy for me to log my hours.”
2. Peace of mind
As you may have found by now, not all ELDs work as advertised. Sometimes, some electronic logging devices are just not compliant—despite being listed in the FMCSA’s list of self-certified ELD—and, sometimes, they fail and crash due to a bug.
Drivers may prefer to have a backup application to record their hours of service and have some peace of mind. This is where the KeepTruckin App comes in. It’s free to download and easy to set up, which is another reason why thousands of drivers use the KeepTruckin App despite using another company’s ELD solution.
3. An intuitive hours-of-service clock
The KeepTruckin Electronic Logbook App also has an intuitive hours-of-service clock that shows drivers exactly how much time they have left in their shift and cycle so that they can plan their trip accordingly. The KeepTruckin App shows four clocks that automatically calculate:
- The time left until you need to take the 30-minute break
- The time left until your driving limit is reached
- The time left until your shift ends
- The time left in your 60 or 70-hour cycle
4. Customer support
Our excellent customer support is a big reason why drivers use the KeepTruckin App—because they know they can rely on us. Over 200 support reps are available 24/7/365 over phone, email, and chat to answer any queries and resolve the problems that drivers face on the road.
Unfortunately, there are plenty of ELD providers who do not take customer support seriously. We recently conducted a survey and 64% respondents reported that they are dissatisfied with their current ELD provider’s customer service. In comparison, 84% of KeepTruckin customers said that they are very happy with KeepTruckin’s customer service.
After being frustrated with the poor customer support of other ELD companies, Israel Lopez, an owner-operator, tried KeepTruckin and appreciated the simplicity it offered. He decided to move use KeepTruckin for all his trucks.
He said, “I’ve got three trucks, and we have one right now with KeepTruckin cause I just tried it out, and I’m going to convert the rest of the trucks to KeepTruckin.”
Talking about the poor customer service he received, Israel said, “If I can’t get a hold of someone when I need them and if you keep me on the phone for 30 minutes, waiting, that’s 30 minutes I could’ve been driving down the road.”
To learn more about KeepTruckin’s customer support and why our customers love it, read: An in-depth look at KeepTruckin’s excellent customer service.