Vehicle Gateway
installation and support

Select your vehicle type to watch the video

Step-by-step guide

1

Get fleet admin credentials

If you’re managing the entire Vehicle Gateway installation process, you’ll need to be set up as a fleet admin in your company’s KeepTruckin Fleet Dashboard. A fleet admin can help you attain these credentials.

NOTE:
If you are simply installing a Vehicle Gateway on behalf of a company, please skip to Step 6.
A designated fleet admin at the company will need to handle Steps 2 through 5.

2

Add a vehicle

Once you’ve logged into the Fleet Dashboard, go to the Admin section to add a new vehicle.

3

Create a vehicle profile

Add the serial number printed on the back of the Vehicle Gateway to the vehicle’s profile.

4

Create a driver profile

In the Admin section of the Fleet Dashboard, create a new driver profile.

5

Share driver profile credentials

Share the driver login credentials with the individual who will be installing the Vehicle Gateway hardware.

6

Connect the Vehicle Gateway

Plug the provided cable into your vehicle’s diagnostic port.

7

Start your engine

Once the left-side LED turns green, your Vehicle Gateway is powered and connected!

8

Download the KeepTruckin Driver App

Log in with your driver account credentials from Step 5.

9

Pair your mobile device

Follow the app’s instructions to pair your mobile device with the Vehicle Gateway.

Share the installation instructions with anyone

Download

Understanding the LEDs

The Vehicle Gateway emits lights to communicate its status.

No GPS signal or
mobile connection
Check cable connections
Updating firmware
Everything is
working properly
Driver App is not
connected

NEXT STEPS

Your Vehicle Gateway is installed…
what’s next?

Whether your need help setting up the KeepTruckin Driver App or navigating the Fleet Dashboard, we’ve got your question covered.

Troubleshooting

How to install and assign the Vehicle Gateway

To install the Vehicle Gateway, first make sure that your vehicle is turned off and the parking brake is engaged for safety. You should have received the correct cable for your vehicle…

Read more

Understanding the LED indicators on the Vehicle Gateway

The Vehicle Gateway has two LEDs that help customers understand if there is an issue with their device. Below you will find a list of LED statuses, along with their meaning and…

Read more

How to edit and assign the Vehicle Gateway

Fleet Admins have the option to edit a vehicle’s information and assign a Vehicle Gateway to any vehicle. The following steps outline how to complete these actions using the KeepTruckin Fleet…

Read more

Discover the powerful new AI Dashcam

Pair our industry-leading AI Dashcam with your Vehicle Gateway to help lower costs and prevent accidents by up to 30%.

Tell me more